Help · Billing
You should know what Saloncare costs, what appears on the invoice and how you can change or cancel at any time. This page brings together plans, invoicing, VAT and add-ons, with no small print between the lines.
The plans
Only the Pilot can be booked today; Saloncare Pro follows from April 2027, Saloncare Light from summer 2027. All prices are per month and exclusive of VAT.
Now, for 20 founding salons from November 2026 to March 2027: AI hair analysis, consultation and product recommendation, try-on, client records, colour formula by voice and appointment booking and the digital magazine library for your guests. Setup free of charge.
From April 2027 with a trial month, annual contracts from May. For salons with a team where consultation and colour carry the business: everything in the Pilot plus the guest app, no-show protection, a loyalty programme and Sam across every module.
€621 per month: eight positions, one system. The plan grows position by position with your business.
From summer 2027, priced by the calendars in your team rather than by positions, with unlimited appointments: S 1 calendar €79, M 2 to 5 calendars €149, L 6 to 15 calendars €249, XL 16 to 30 calendars €399. Saloncare Pro without AI, for small salons that do not want AI (yet).
For several locations under one brand. We calculate the price per group.
Invoices
Saloncare bills monthly, in advance for the coming billing period. With every payment you receive a proper invoice with VAT shown separately, which you download straight from your account. All invoices sit together in the cockpit under Billing, so your bookkeeping always has access.
Payment is by SEPA direct debit or card. You store your payment method once; after that billing runs automatically, without you having to think about due dates. If your plan changes mid-month, we settle the difference pro rata, so you only pay for what you used.
The invoice carries your salon details, your VAT identification number if stored, and a sequential number. That meets the requirements for a proper incoming invoice for your bookkeeping.
VAT
For salons in Germany we show statutory VAT on every invoice; the plan prices quoted are net, that is, exclusive of VAT. You can reclaim the VAT shown as input tax in the course of your business, provided you are entitled to do so.
If you store your VAT identification number in the cockpit, it appears on the invoice. For salons in other EU countries with a valid VAT ID the reverse charge procedure applies where relevant; the tax liability then passes to you, and the invoice states this accordingly.
This describes the normal case and does not replace tax advice. For questions about how it applies in your particular case, please speak to your tax adviser.
Add-ons
The plans cover the software. On top, each salon needs hardware and setup; further add-ons you take on when your salon needs them.
Changing and cancelling
You change your plan at any time in the cockpit, up or down. An upgrade takes effect immediately, a downgrade at the start of the next billing period; in both cases we settle fairly, pro rata. So you always pay for what you are currently using.
The standard plans run monthly and can be cancelled to the end of the current billing period. There is no minimum term beyond the month, unless an annual contract has been expressly agreed, for instance with a chain. You trigger the cancellation yourself in the cockpit; a confirmation arrives by email.
After cancellation your salon memory stays available until the end of the paid period. You can export your data beforehand, so your history stays with you. We do not pass your data on and do not keep it after expiry any longer than retention obligations require.
Questions
Today you can book the Pilot at €99 per month, pilot phase November 2026 to March 2027. From April 2027 Saloncare Pro follows at a €229 base fee plus €49 per working position, with a trial month in April and annual contracts from May. From summer 2027 comes Saloncare Light, tiered by the calendars in your team: €79, €149, €249 or €399 per month, with larger set-ups on request. Chains pay a price by agreement. All prices are per month and exclusive of VAT; hardware and setup come on top for each salon.
The plan prices quoted are net, that is, exclusive of statutory VAT. We show VAT separately on every invoice, so you can reclaim it as input tax if you are entitled to do so.
Saloncare bills monthly in advance, by SEPA direct debit or card. You store your payment method once, after which billing runs automatically. With every payment you receive a proper invoice in the cockpit.
All invoices sit together in the cockpit under Billing and can be downloaded there. They carry your salon details, a sequential number and VAT shown separately, so your bookkeeping can work with them directly.
Yes, at any time in the cockpit, up or down. An upgrade takes effect immediately, a downgrade at the start of the next billing period. If you switch mid-month we settle the difference pro rata.
The standard plans run monthly and can be cancelled to the end of the current billing period. A minimum term beyond the month exists only where an annual contract has been expressly agreed, for instance with a chain.
You cancel yourself in the cockpit and receive a confirmation by email. Your salon memory stays available until the end of the paid period, and you can export your data beforehand. After that we do not keep it longer than necessary.
You can add extra positions and further hardware; chains get a personal setup session and extended support by agreement. Cockpit, reporting and the manufacturer interface arrive from autumn 2027 with the operating system.
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